SMS Notifications
Your customers shouldn't have to wonder where their order is.
The number one reason customers message you mid-week is to check in on their order. SMS notifications answer that question before they ask it.
Automated SMS notifications for home bakery orders — Crumb Coach texts your customers when their order is confirmed, ready, or delivered. Customize every template to sound like you. Customers stop asking 'is my order ready?' and you stop answering.Start for free
🍞 Chasity's Bakery
Hi Sarah! Your order #1042 is confirmed for pickup Saturday at noon. Can't wait! 🧡
🍞 Chasity's Bakery
Your order is ready for pickup! See you soon. 🎉
Notification Triggers
01
Every order status change sends a text.
When an order is confirmed, in progress, ready for pickup, or out for delivery — your customer gets a text. Automatically. You don't type anything. They're not wondering. Everyone wins.
02
You control which notifications go out.
Turn individual notification types on or off. If you don't do delivery, you don't need an out-for-delivery text. Customize your templates so they sound like you, not like a robot.
03
Quote and invoice notifications are included.
Send a quote and your customer gets a text with the details. Accept payment and they get a confirmation. The whole transaction has a paper trail — and your customer feels taken care of without you lifting a finger.
04
Opt-outs are handled automatically.
If a customer opts out of texts, Crumb Coach respects that. You won't accidentally send to someone who doesn't want them — that's handled in the background so you never have to think about it.
🍞 Chasity's Bakery
Hi Sarah! Your order #1042 is confirmed for pickup Saturday at noon. Can't wait! 🧡
🍞 Chasity's Bakery
Your order is ready for pickup! See you soon. 🎉
Notification Triggers
Your voice, automated
Notifications that sound like you sent them yourself.
Every SMS template is customizable. Add your bakery name, a warm sign-off, whatever makes it feel human. Your customers should feel like you took the time to text them — even when Crumb Coach did it for you.
Frequently Asked Questions
Does SMS cost extra?
No. SMS notifications are included for everyone — there's no per-message fee and no subscription. You get automated notifications for all your orders.
Which order events trigger a text message?
You control that. Common triggers include order confirmation, order ready for pickup, out for delivery, and payment received. Each notification type can be turned on or off independently.
Can I customize the message so it sounds like me?
Yes. Every SMS template is editable. Add your bakery name, a personal sign-off, whatever makes it feel like it came from you rather than a robot.
What if a customer doesn't want texts?
Customers can reply STOP to any message and Crumb Coach will stop sending to them automatically. Opt-outs are handled in the background — you never have to manually remove anyone.
Do customers need to opt in first?
Customers consent to receive order-related texts when they place an order. Marketing texts (if applicable) require explicit opt-in per TCPA guidelines, which Crumb Coach handles for you.
More questions? See all FAQs →